Delivery
Delivery
Mainland UK Delivery
| Delivery Option | Despatch Time | Cost |
|
Royal Mail 1st Class Signed For (Items up to £50 in Value) |
Up to 7 working days for ready to ship stock items 3-4 weeks for made to order items
|
FREE |
|
Royal Mail Special Delivery (Tracked and signed for, orders over £50) |
Up to 7 working days for ready to ship stock items 3-4 weeks for made to order items
|
FREE |
Please see individual products for specific despatch times. If you need your order sooner please contact me at info@gemmatremayne.com.
International Delivery
| Delivery Option | Delivery Time | Cost |
| Royal Mail International Tracked and Signed for |
1-3 weeks worldwide |
£12.00 |
Please Note: Bespoke item dispatch times will vary for piece to piece and client needs will be discussed upon consultation
How quickly will my order arrive?
I always aim to dispatch your order as soon as I can, I know it's never fun to have to wait unecessarily for something exciting you've ordered!
Some products on my site are limited editions and ready to ship, others are handmade to order.
Please see the individual listings to confirm despatch time for a particular piece.
I always try my best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to two days.
How can I track my order?
You will receive an email to confirm when I have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email I will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
Special delivery instructions
If you have any special instructions for delivery, please include them in the ‘special instructions’ section at the checkout.
I have a query regarding my delivery?
If you have any queries regarding your delivery please contact me at info@gemmatremayne.com
How is my order packaged?
I take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is. All pieces are packaged in beautiful jewellery boxes, wrapped in tissue paper and shipped in sturdy postal boxes.
What do I do if my order arrives damaged?
If any item you receive from me arrives damaged, please contact me as soon as possible on info@gemmatremayne.com. I will then advise you on the best course of action. In most cases I will ask you to return the item to me for an exchange or refund. Please do not return a damaged order to me without contacting me first.
Unfortunately I cannot refund your postage costs when you return an item.
